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Quoter Integration Error
Matt Stansfield avatar
Written by Matt Stansfield
Updated over a week ago

When there is an error pushing Quoter data through to your connected Integration, the Account Owner(s) will receive an automated email from Quoter support that indicates the Error message returned from the integration and the Quote affected as per the below example:

The first step to troubleshoot the indicated error is to navigate in Quoter to Settings (granted your User Type has permissions) > Integrations > Integration Requests Status to view the Debug Message by clicking on the chat bubble icon under the Actions column:

In this example, as an unauthorized access  error is most commonly associated with an inactive API Key/Token the next step in troubleshooting the error would be editing the Integration to update the API Key/Token and reconnect the Integration:

Viewing the Edit Integration Settings for Pipedrive in this case displays the unauthorized access  error shown on the Integration Requests Status page when viewing the debug message. We can now proceed with updating the API Token and reconnecting the Integration by clicking Connect to Pipedrive to resolve the error in this example:

Once the error has been resolved, in this example the unauthorized access error, we can navigate back to the Integration Requests Status page to confirm that the change has successfully allowed the data to Sync from Quoter to your Integration:

Clicking on the Retry this integration request will manually attempt to push the request to the Integration:

If the above action isn't taken, the Date column will indicate when the attempt will automatically be reattempted or will display when the successful attempt was pushed from Quoter to the Integration:

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