When searching by Keyword, if you are searching with the description of the product, it may contain attributes that are not unique to the product or relevant (e.g ignored during the refining process) so the search might not return any products.
Use specific attributes of a product for the keyword search that will result in having a high relevancy score. Irrelevant attributes will be ignored.
Example: Product: 'DCGJY'
If searching by the the Description: “Dell OptiPlex 3000 3080 Desktop Computer - Intel Core i5 10th Gen i5-10500 Hexa-core (6 Core) 3.10 GHz - 8 GB RAM DDR4 SDRAM - 256 GB SSD - Small Form Factor”
The attributes that are relevant for this search will be used e.g. “Dell OptiPlex 3000 3080 Desktop Computer Intel Core i5 256 GB SSD - Small Form Factor”