The Error creating Contact: Bad Request being returned by HubSpot is an INVALID_OPTION error that is thrown when the Property values were not valid. Several potential reasons are listed below.
State field doesn't match
If the State that's being synced from Quoter to HubSpot doesn't match the State/Region defined in HubSpot, this can flag the error.
We find this happens when the State/Region Field Type has been changed from the Single-line text HubSpot Default to the Dropdown Select. Unless all of the State Options are present in this converted Dropdown Select, the above error message will be returned when Quoter pushes data to HubSpot.
This can be resolved by navigating to Settings Properties where they can use the search feature to find State/Region to edit the Field Type to Single-line text as per the screenshot below:
The failed attempt can be manually re-attempted once the above change is made or Quoter will automatically re-attempt to push the data provided the maximum number of allowed attempts have not been exceeded. Please contact our Partner Success team should you still encounter issues.
Phone number in invalid format
If the phone number you have on the Quote doesn't match the validation rules set up for the Phone field in HubSpot, this can also flag the error.
This can be resolved by navigating to Settings > Properties in HubSpot where you can use the search feature to find Phone to edit the Rules and disable the Validate phone numbers for this property option:
The failed attempt can be manually re-attempted once the above change is made or Quoter will automatically re-attempt to push the data provided the maximum number of allowed attempts have not been exceeded. Please contact our Partner Success team should you still encounter issues, or review HubSpot's phone number property validation article for further details.
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